This page explains how to ask us to delete your personal data from BZ Agentic, the AI assistant service of BZ MODE LLC, Ocala, Florida, USA. The request is free and you do not need to give a reason.
Start by finding your case
You wrote to a business on WhatsApp, Messenger or Instagram, or commented on its posts or ads
The data in that conversation belongs to the business you talked to; we only process it on its behalf. You can still write to us: we pass your request to that business and delete whatever is on our side.
Your company hired BZ Agentic, or you connected your Page or account to our platform
You can ask for an export and the deletion of the whole account: conversations, contacts, knowledge base, activity logs and the access tokens for your Meta accounts.
How to ask
Option 1 · From Facebook or Instagram (recommended)
- Remove the "BZ Agentic Solutions" app under Facebook → Settings → Business integrations or Instagram → Apps and websites, and choose the option to delete your activity and data.
- Meta notifies us automatically. This disconnects your account from our platform and deletes the access token we stored.
- You receive a confirmation code and a link to see the status of your request:
https://app.bzagenticsolutions.com/datos/estado/<code>.
Option 2 · By email
- Write to soporte@bzmode.com with the subject "Data deletion request".
- Include the phone number you wrote from (with country code), or the name of the Messenger or Instagram Page or account you talked to, or the email of the account, and the business name if you remember it.
- Say whether you want a full deletion or only the deletion of one specific conversation.
- We verify that the request comes from the person it concerns. We may ask for a confirmation through the same channel the data came from.
Timelines
- 72 hours: we confirm that we received the request.
- 30 days at most: we complete the deletion and tell you in writing.
- 90 days: the maximum for the data to also disappear from backups, which rotate automatically.
What is deleted
- The full content of your messages with the assistant on WhatsApp, Messenger and Instagram, and your comments, including images and audio.
- Your phone number or your Messenger or Instagram identifier, your profile name and the associated contact record.
- The data you left in a Meta ad form.
- The conversation metadata: dates, channel, delivery statuses and handoffs.
- The logs of actions the assistant took with your data.
- If you connected a Page or account: its access token and its link to our platform.
What we cannot delete
Some information the law requires us to keep, or is no longer under our control:
- Invoices and accounting records, for the period required by tax rules.
- The record of consents and opt-outs, for 5 years, so we can show that we honored your opt-out.
- Data copied into your own tools (your CRM, your calendar, your spreadsheet). There, you or the business that served you do the deleting.
- The copy of the messages on Meta's servers. WhatsApp, Messenger and Instagram belong to Meta Platforms, Inc. and its retention is governed by Meta's policies; request it directly in its Privacy Center.
- Minimal records of the deletion request itself, so we can show that we handled it.
If you only want to stop receiving messages
You do not need to delete anything. Reply STOP in the same conversation (WhatsApp, Messenger or Instagram): the assistant stops writing to you right away and the contact is excluded from any promotional messages.
If you are a customer and want to disconnect your accounts
- Go to your Meta Business Manager, under Business settings → Users → Apps.
- Remove the BZ Agentic app's access to your WhatsApp Business account, your Facebook Page and your Instagram account.
- Write to us so we delete whatever is left on our side following the procedure above.
Your numbers and your accounts remain yours and stay active after you disconnect us.
Contact
BZ MODE LLC, Ocala, Florida, USA (dba BZ Agentic) · soporte@bzmode.com
More detail on what data we process and why: Privacy Policy.